FAQs

Here are common questions asked by our users, but if you have a question not shown here just send an email to [email protected]

Is it possible to add multiple keywords?

Yes. Each additional keyword is $19 unless you purchase 5 or more.  You can add new keywords or change your current keyword in the “Keywords” section of your account.

What happens if I go over my monthly email plan?

If you get more email signups than your plan allows you will get an email from us asking you to upgrade your plan.  Emails captured by your keyword will not be lost, but if you over double your limit (for example, you’re on the 500 emails plan but you capture more than 1,000) emails may not be automatically sent to your email marketing platform (MailChimp, etc.)

How can I view data and reports to monitor campaign performance?

There are two ways to do this:  If your keyword is connected to an email marketing platform like MailChimp, the easiest way to view your campaign progress is by checking the growth of the email list your keyword is connected to.

If your keyword is not connected to a unique email list you can always download the email signups from your keyword on the “Responses” section of your Join By Text account.  The captured email addresses will be ordered by date and time to help you.

How do I cancel my account?

We’re sorry to see you go!  …but if you want to cancel just visit the “Keywords” section of your account and click the “change or cancel” link under the keyword you want to cancel.